DELIVERY PROCESSING

Wheeler ships from Monday to Friday with the exception of public holidays. We ship complete orders only, i.e. the dispatch usually takes place as soon as all ordered items are ready for dispatch. Please contact the Wheeler if you wish a partial delivery. Should you choose “cash in advance” as a method of payment, the delivery time is extended, since the shipping process will not start before the actual receipt of payment.

CARRIERS

Depending on destination country, package size, volume and weight, Wheeler ships with the carriers DHL. Deliveries of bulky goods, for example complete bicycles, will be handled by selected forwarding companies.
For return shipments Wheeler cooperates with DHL. Large bulky goods like bicycles will be picked up by a forwarding company.

DAMAGE INCURRED DURING TRANSPORT

If you receive a damaged shipment please refuse the receipt if possible. Anyway, please get in touch with Wheeler by e-mail as soon as possible. We will be happy to solve the issue.

CHANGE REQUESTS AND MERGING OF ORDERS

Wheeler will do its best to fulfill your change requests. Usually such changes are possible until the actual start of the shipping process. If you place several orders at wheelerbikes.com within a short period of time, those orders will be merged on your request only. We process each order separately.